for KCISD home users
	for KCISD users on site

If you are experiencing problems , please check below for troubleshooting tips.  Increased security on home computers have made these extra steps necessary to successfully use KCISD Web Access and maintain security on your personal computer.  The following instructions will resolve the inability to send/reply successfully and red Xs in the message area.  In some cases you will need to follow both set of instructions.

Web Access Security download                        Adding Trusted Websites

• Web Access Security download

When trying to create a new message, you receive a red X in place of the message box.

Return to your inbox

     at bottom left click "Options"

Scroll down until "E-mail Security" options are visible.

Click the "Download" button.

Click "Run".

Your antivirus and/or Internet security programs may ask you to confirm.

You may also be asked to run "ActiveX Control".

Click the alert bar near the top of the webpage and choose "Run ActiveX Control".

Click "Run".

Your antivirus and/or Internet security programs may ask you to confirm.

• Adding Trusted Websites
  • In the Internet Explorer menu, choose "Tools" and then "Internet Options".
  • In the "Internet Options" window, choose the "Security" tab and mark the icon "Trusted Sites" by clicking on it.
  • Now press the "Sites..." button.  When the "Trusted sites" windows displays, fill in "http://206.76.136.14/exchange".

    Make sure to uncheck "Require server verification..."